In a digital-first world, voice communication remains one of the most direct, personal, and effective ways to connect with users and customers. At Decodes Lab Sdn Bhd, we empower businesses with Voice & Call APIs—modular tools that enable crystal-clear calling functionality inside your apps, platforms, or business systems.
Whether you’re building a support platform, telehealth solution, or a cloud-based call center, our APIs are designed for scalability, reliability, and global reach.
What are Voice & Call APIs?
Voice APIs are programmable interfaces that allow developers to embed voice calling features into applications or backend systems. These APIs control the ability to:
- Make and receive phone calls (PSTN or VoIP)
- Route calls based on business logic
- Record, analyze, and transcribe calls
- Trigger voice notifications or voice bots
- Integrate with CRM, ticketing, or helpdesk systems
Key Features We Offer
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Two-Way Calling (PSTN & VoIP)
Make or receive calls via internet (VoIP) or public telephone networks.
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Click-to-Call Widgets
Instantly initiate calls from web or mobile interfaces.
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IVR (Interactive Voice Response)
Automated voice menus, routing, and input capture for self-service.
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Call Recording & Playback
Store conversations securely for compliance, QA, or training.
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Real-Time Call Analytics
Track duration, source, agent performance, call outcome, and more.
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Text-to-Speech & Voice Bots
Automated voice announcements, reminders, or verification calls.
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Call Queues & Routing
Intelligent queue handling for busy teams or support centers.
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WebRTC & SIP Integration
Browser-based voice calling, deskphone compatibility, and softphones.
Use Cases by Industry
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Customer Service: Build intelligent, automated contact centers
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Healthcare: Enable secure doctor-patient consultations by phone
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E-commerce: Connect buyers and sellers through in-app voice
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Logistics: Verify delivery and coordinate driver communication
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Enterprises: Replace outdated PBX systems with flexible cloud calling
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Government & Education: Enable virtual helpdesks and announcements
Why Choose Decodes Lab?
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Custom-Built or Plug-and-Play
Use our flexible API or let us tailor a fully-managed voice backend to your exact needs.
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Secure & Compliant
We build with GDPR, HIPAA (on request), and enterprise-grade data protection standards.
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Local & Global Coverage
From Malaysia to international markets, we offer call infrastructure via SIP, Twilio, Plivo, or our own gateway integrations.
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Seamless Integration
Our API is compatible with most web frameworks, mobile SDKs (iOS/Android), and third-party CRMs.
Developer-Ready Documentation
We offer complete docs, SDKs, and sandbox environments so your team can:
- Create call flows
- Add voice alerts to workflows
- Trigger calls from app events
- Monitor logs and call quality
Get Started Today
Ready to give your users the power of voice? Whether you’re a startup launching a virtual hotline, or an enterprise upgrading your communications stack—Decodes Lab Sdn Bhd has the expertise and technology to make it happen.